Multimedia Customer Service Representative Full-Time

Journeys

Location: Nashville, TN, 37201, United States

Posted On: 02/22/2021

Employment Type: FULL TIME

Job ID: 3008149618

Description

This position is responsible for providing excellent customer service to online customers resolving all customer service issues to satisfactory resolution.A�This includes addressing questions related to store policy, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell.A�The CSR engages every customer email and live chats or other communication venues.A�As a Customer Service Representative, this position plays a vital role in establishing customer loyalty, which leads to customer retention.

Job Responsibilities:

  • Answer live chats, emails, and texts to assist customers.
  • Effectively multi-task while managing constant incoming interactions (up to three live chats at a time).
  • Identify and assess customer needs, to resolve customer issues and ensure superior customer satisfaction.
  • Use trained methods and tools to provide customers with accurate, valid, and complete information.
  • Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions.
  • Build personal connections and establish trusting relationships to ensure customer retention and maintain customer loyalty.
  • Follow and promote all company policies, guidelines, procedures, and expectations.
  • Maintain the safety and security of customer information.
  • Meet and exceed goals and standards of performance.
  • Complete additional tasks as business needs permit.

Requirements :

A�

  • Must possess strong communication (written, listening and verbal) and interpersonal skills.
  • Excellent computer and typing skills (must maintain perfect grammar while typing 50 WPM).
  • Must demonstrate strong problem solving and multi-tasking skills in a fast-paced environment.
  • Must have ability to handle and resolve conflict positively.
  • Must be able to work both independently and as a team.
  • Must be able to demonstrate good follow-up and follow-through techniques.
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Other Useful Info

Job category: Customer Service Representatives

Estimated Salary: $13.59 per hour